Help
SnoozeFine Support
Need help with SnoozeFine?
Email supportjl@jl-intelligence.com
My alarm didn't ring
Confirm the alarm is enabled and scheduled for the intended date, time, and repeat days. Check that SnoozeFine has alarm permission, that your device is powered and running a supported iOS version, then create a short test alarm. If it still fails, email support with your iPhone model, iOS version, and the scheduled alarm time.
I can't subscribe or restore SnoozeFine+
Check your internet connection and confirm that In-App Purchases are allowed for your Apple Account and device. Confirm that you are signed in to SnoozeFine first, then use Subscribe or Restore Purchases on the membership screen. If the issue continues, include the on-screen error message when contacting us; never send payment-card details.
Apple confirmed my subscription but my balance has not updated
Apple confirmation can arrive before RevenueCat's secure webhook updates the SnoozeFine backend. Wait briefly and use Check Again or pull to refresh. Do not purchase the same subscription again. If the account is still not eligible, email us with the approximate purchase time, iOS version, Cognito account identifier shown in Account, and any non-secret error message.
A snooze or habit update is waiting to sync
Keep the app installed and sign back in to the same account. SnoozeFine stores an account-bound event identifier and retries the same event so the backend cannot award progress or DisciPoints twice. The official progress and point history shown by the server remains the source of truth.
Continue with Apple says an email is required
Open iOS Settings, choose your Apple Account, then Sign-In & Security, Sign in with Apple, SnoozeFine, and Stop Using Apple ID. Return to SnoozeFine and try Continue with Apple again so Apple can provide the required email or private relay address to Cognito.
How do I request a refund?
App Store payments and refund decisions are handled by Apple. Sign in to Apple's Report a Problem, select “Request a refund,” and follow Apple's instructions. Refund eligibility depends on Apple's rules and applicable law.
How do I delete my account?
Open Account and choose Delete Account. The same option is available from the subscription screen if your membership is inactive. Type DELETE to explicitly confirm. Cognito sign-in is removed immediately. Scheduled SnoozeFine backend cleanup normally begins within approximately five minutes, and temporary failures are retried automatically. Account deletion does not cancel Apple billing, so manage the subscription separately in Apple subscription settings. If you used Continue with Apple, also stop using SnoozeFine under Sign in with Apple in your Apple Account settings.
Privacy question
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